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Ticket collector or usher

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Summary of occupation

Ushers collect tickets or admission passes and assist patrons to their seats at a show or sporting event. Ushers may also sell admission tickets, promotional material and snacks and drinks to the public prior to the show or event. If working in a cinema, ushers are also expected to check on sound and picture quality during the film and, if necessary, let the projectionist know if there are any problems. These workers will also prepare the venue before an event, clean up after patrons and may also lock up premises afterwards.

ANZSCO description: Collects tickets or admission passes and ushers  patrons to their seats at an entertainment, sporting or recreational  venue, prepares the venue before an event and locks up premises  afterwards.
Alternative names: Ticket Collector, Usher, Venue Attendant, Venue Attendant
Specialisations: Entertainment Usher, Gatekeeper, Turnstile Attendant
Job prospects: Limited
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Knowledge, skills and attributes

An usher needs:

  • good communication skills
  • punctuality and reliability
  • the ability to work under pressure
  • good problem solving skills
  • a friendly and helpful disposition
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Working conditions

Working conditions depend on the type of venue you are working in. If there is a sold-out show or sporting event, ushers can be put under pressure to work fast and efficiently to ensure all patrons are cared for. Sometimes these workers may find they need to deal with angry or upset patrons, if there has been a booking error for example. At licensed venues ushers may also have to deal with intoxicated patrons. Most ushers are expected to wear a uniform.
Most ushers work in casual and part-time positions, and may be expected to work evenings and on weekends.

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Salary details

On average, ticket collectors or ushers can expect to earn at least $702 per week ($36 494 per year), depending on the organisation they work for, and their level of experience. As a ticket collector or usher develops their skills and takes on additional duties, their earning potential will generally increase.

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Tools and technologies

Ushers use cash registers and EFTPOS machines when handling transactions with patrons. These workers may also use a torch when checking the cinema during the film and to ensure patrons are comfortably seated. They may also use a 2-way radio to communicate with supervisors and other staff members. They will also use ticketing machines, and possibly seating allocation software. Ushers at some venues may also use barcode readers to check ticket authenticity.

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Education and training/entrance requirements

You can work as a ticket collector or usher without any formal qualifications and get training on the job.

You can complete a traineeship. The front of house assistant (small venue) traineeship usually takes 12 months to complete and is available as a school-based traineeship. 

Related courses

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Apprenticeships and traineeships

As an apprentice or trainee, you enter into a formal training contract with an employer. You spend most of your time working and learning practical skills on the job and you spend some time undertaking structured training with a registered training provider of your choice. They will assess your skills and when you are competent in all areas, you will be awarded a nationally recognised qualification.

If you are still at school you can access an apprenticeship through your school. You generally start your school based apprenticeship by attending school three days a week, spending one day at a registered training organisation and one day at work. Talk to your school's VET Co-ordinator to start your training now through VET in Schools. If you get a full-time apprenticeship you can apply to leave school before reaching the school leaving age.

If you are no longer at school you can apply for an apprenticeship or traineeship and get paid while you learn and work.

Related apprenticeships

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Recognition of prior learning

If you think you already have some of the skills or competencies, obtained either through non-formal or informal learning, you may be able to gain credit through recognition of prior learning.

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